ACADS-BSG Support Desk is Live! - ACADS-BSG

May 19, 2020by ACADS-BSG

ACADS-BSG has launched its new Support Desk facility in a move to provide greater value to all our software users. The Support Desk will assist in the modernisation of applications for ACADS-BSG, and as the data is collected over time, it will create an extensive knowledge base for our users.

ACADS-BSG users now only need to use the ‘SUPPORT’ link in the main menu above to submit a support ticket with a specialised agent who will provide the user with a response within one business day.

Creating more flexibility and a smoother user experience for the ACADS-BSG suite of solutions is the primary goal for our team and you can expect more benefits to your membership as we progress further on this journey together.

Software updates are underway!

Stay Ahead of the Rest and Ensure Your Membership is Up-to-date

The user interface for HYENA⁺ is much cleaner and more user friendly than the UI used for the original HYENA program. This makes the experience more enjoyable, easy, and less taxing when using the program for long periods of time. HYENA is an excellent tool to have and its now web-based nature with HYENA⁺ has allowed it to become even more beneficial.

– M. Cummings

It has always been a pleasure dealing with ACADS-BSG team due to their helpful nature and quick response time to any inquiries and technical issues. Camel\Hyena works out of the box and install time is in seconds, I cannot recommend any other company that provides better customer service other than Catherine and her team.

– Marvin D

Catherine and the team at ACADS provide customer service of the highest standards always offering the best solutions for our business with fast response times. I would highly recommend ACADS-BSG.

– Amy

The ACADS BSG suite of software has been used by VOS Group for 30 years. We as a company have grown as the software capabilities have changed with usability and technology. The support from head office has always been quick and accurate, with a resolve to overcome any obstacles. We have always found the outputs to be accurate and reliable and a good basis for good engineering design.

– Shayne C

Moving to a cloud based platform has improved the overall performance of the software. [being able to log in from any device] has improved my overall productivity as I only need to carry my smart phone or a tablet, and I can do my job remotely. Tools and functions are clearly organised within the new interface reducing any confusion for a new user. Copy+ Paste option saves a lot of time for Engineers like me. It just works like an Excel Sheet, where you can copy items and paste them somewhere else. It saves a lot of time especially if you are working on a single project and you want to do multiple calculations.

[HYENA+] allows me to quickly switch from one calculation to another without losing any data. This has reduced the overall lead time in doing calculations. I am sure [HYENA+] will have a positive impact on the Fire Industry.

– Ahkil M